Guidelines for Customers

1. Finding & Connecting with Service Providers

• Provide accurate details about the services you require.
• Use clear and concise descriptions when submitting requests.
• Review business profiles, ratings, and feedback before making a decision.
• Avoid engaging with unverified or suspicious providers.

2. Communication & Professionalism

• Maintain respectful and professional communication with service providers.
• Clearly communicate your requirements, deadlines, and expectations.
• Respond to messages and inquiries promptly.
• Avoid sharing personal or financial information before finalizing agreements.

3. Payments & Transactions

Vurks does not process payments or handle project fees. All transactions should be conducted directly between customers and service providers.

• Clarify pricing, payment terms, and additional costs before hiring a provider.
• Request invoices or receipts where necessary for record-keeping.

4. Service Experience & Feedback

• Ensure clear agreements on scope, deadlines, and deliverables.
• Be fair and constructive when providing feedback or reviews.
• Report any fraudulent activities, poor service, or misconduct to Vurks support.
• Allow providers a reasonable opportunity to address any concerns or revisions.

5. Ethical Conduct & Fair Usage

• Do not engage in fraudulent requests, misleading inquiries, or spam.
• Respect the time and effort of service providers.
• Do not attempt to circumvent Vurks by taking business off-platform before proper engagement.
• Avoid discriminatory or inappropriate behavior.

6. Disputes & Conflict Resolution

• Attempt to resolve misunderstandings directly with the service provider first.
• If necessary, escalate disputes through appropriate legal or mediation channels.
• Vurks is not responsible for disputes regarding payments, service quality, or agreements.

7. Compliance with Laws & Regulations

• Ensure that your requests and engagements comply with local, national, and international laws.
• Adhere to ethical business practices and avoid requesting illegal or unethical services.

8. Account Suspension & Violations

• Any violations of these guidelines may result in warnings, suspension, or permanent removal from Vurks.
• If you believe an action against your account was unfair, you may appeal through our support team.

9. Customer Support

If you have any questions or need assistance, feel free to contact our support team at support@vurks.com.

By following these guidelines, you contribute to a safe, professional, and efficient marketplace. Thank you for choosing Vurks!